Returns
so sugarloaf offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date. Any items that you would like to return must be unworn and unwashed with tags still attached. Please note there is a restocking fee of $10 that will be deducted from your refund.
so sugarloaf reserves the right to refuse returns that do not meet our return requirements.
To initiate a return, find your original order confirmation email and click the button that says “begin my return or exchange.”
Once your return is delivered, please allow 2-3 business days to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.
Exchanges
so sugarloaf offers exchanges only for different colors or sizes of the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. There is no return shipping or restocking fee for exchanges.
To initiate an exchange, find your original order confirmation email and click the button that says “begin my return or exchange.”
Please allow 1 week for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from. You will receive a new order confirmation email and shipping notification email for your exchange order.